Privacy Policy

At Garage IQ (“we,” “us,” or “our”), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, or team. By using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following data to provide and improve our services:

Personal Information: Name, email address, phone number, postal address, and postcode (e.g., via contact forms or quote requests).
Project Details: Information about your garage conversion plans, budget, and property.
Technical Data: IP address, browser type, device information, and cookies (see Section 7).
Communication Records: Emails, phone calls, or messages exchanged with our team.
Social Media Interactions: Comments, likes, or shares on our social media platforms.

2. How We Use Your Information

We use your data for the following purposes:

To respond to inquiries, provide quotes, and manage your project.
To process bookings for free consultations or surveys.
To share updates, marketing materials, or promotional offers (with your consent).
To improve our website, services, and customer experience.
To comply with legal obligations (e.g., tax records, building regulations).

3. Legal Basis for Processing

We process your data based on:

Contractual Necessity: To fulfill agreements (e.g., completing your garage conversion).
Legitimate Interest: For marketing, fraud prevention, or service improvements.
Consent: When you opt in to receive newsletters or promotional content.

4. Sharing Your Data

We only share your information with trusted third parties when necessary:

Service Providers: Builders, designers, or finance partners involved in your project.
Regulated Finance Providers: If you opt for payment plans, we share data with approved financial institutions.
Legal Compliance: When required by law or to protect our rights.
Social Media Platforms: For embedded content (e.g., Google Reviews, YouTube videos), which may collect cookies.

We never sell your data to third parties.

5. Data Retention

We retain your information only as long as needed:

Active Projects: Data is stored for the duration of your project and up to 6 years afterward for legal/financial records.
Marketing Consent: Until you unsubscribe or withdraw consent.
Inactive Accounts: Deleted after 2 years of inactivity.